Removal of bed Frame
I was told we had "white glove" service but when the workers started to bring in the new bed I told them they had to remove the old bed 1st. They said they weren't told that?? Then they removed the old mattress & box springs but said they weren't authorized to remove the bed frame. I said I had talked to Saatvia and said I was not able to do that. They had to call their boss , who also acted like I was s'pose to have the bed frame removed?? How could I do that without the mattress & box springs removed 1st?? DAH!!! They did proceed to remove the frame and all was taken care of satisfactorily. They did an awesome job once these "misunderstandings were taken care of!
Out of 3273 Reviews
